iloveplum has an established exchange policy, which allows you to exchange your item (including faulty and wrongly described items) within 15 days from the date your order was received.

In addition, you will be responsible for the cost of shipping the items to I Love Plum for the exchange. The exchanged item(s) will be shipped to you free. After the 15 day period has elapsed, unfortunately we no longer offer an exchange.

Please do not send your purchase back to the manufacturer. To be eligible for an exchange, your item must be unused and in the same condition that you received it along with the original packaging.

To complete your return, we require a receipt or proof of purchase. Please send us an email at and a customer service associate will be in contact with you within 3 business days to discuss the details of your exchange.